Shipping & Returns

Returns Policy

We accept most returns on new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund approximately three days after we've received your returned items.

If you think you need to return an item, please call our customer service department. Many times our Vacuum Experts can help with simple problems and save you time and aggravation returning your product. If you do wish to return your items please Contact Us with your order number and details about the return. We will respond quickly with instructions how to proceed.


We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.